Got a question? We’ve got the answer…

Find answers to the most frequently asked questions at The Coffee Company.

Can’t find the answer you’re looking for? Drop us as a message and one of the team will be happy to help.

  • What is the benefit of renting a coffee machine over buying a coffee machine?

    Renting requires a much lower upfront capital outlay, so you don't have to invest as much money early on in your business.

    Second, renting provides flexibility - you can upgrade the coffee machine at any time as your business grows.

    Finally, renting comes with a low fixed monthly cost that includes service and repairs. So you avoid unpredictable expenses from surprise breakdowns and maintenance bills. With a rental, everything is covered for a simple monthly fee, making costs predictable for your budget.

  • What happens if my Coffee Equipment breaks down?

    If your coffee equipment from us ever breaks down, you can rest assured that you are in excellent hands with our dedicated in-house service team. We do not outsource repairs to third party contractors who may not prioritize your needs. Instead, our service engineers are all local team members who can get to you quickly when issues arise.

    We understand how expensive downtime can be for your operations, so restoring functionality as fast as possible is our top priority. We carry all spare parts and reserve equipment on-hand for the machines we offer, allowing our technicians to troubleshoot and resolve problems promptly.

    We know how crucial your equipment is for your business, so we make your satisfaction our number one goal.

  • What services do I need for a Coffee Machine?

    We always recommend doing an initial site visit to fully understand your needs and space. The coffee machine will need access to a plumbed water supply with an isolation valve located nearby. It also requires a waste water outlet or drain for the drip tray.

    Our engineers can also discuss your specific power requirements with your electrician to ensure adequate setup. Power needs vary by coffee machine model, but typically range from 2.5Kw to 6Kw connected to either a single or 3 phase supply. We can provide guidance on recommended clearance space around the equipment for usage and service access.

    With an expert site consultation, we can ensure all necessary services, connections, and space considerations are reviewed to create the optimal coffee station for your business. Reach out to schedule a site visit so we can help bring your vision to life!

  • What size coffee equipment do I need?

    We offer a wide selection of coffee machines suited for every type of café, restaurant or hotel - from small intimate settings to bustling, high-volume operations. We would love to learn more about your expected customer volume, menu offerings, and counter space to make bespoke recommendations on capacity and features.

    Many of our customers find it beneficial to rent equipment, so as their business grows over time they can simply upsize models. Renting allows you to scale up seamlessly without large capital outlays.

    No matter your current size or future goals, our team is ready to guide you through choosing the perfect coffee machine that will deliver quality, reliability and the right capacity for your needs.

  • How do I decide where to put the coffee machine?

    Deciding on the optimal location to install your new coffee machine requires careful consideration of your space and operations.

    The best approach is for our team to visit you in person so we can see the layout and workflow firsthand. This allows us to fully understand busy areas, customer flow, staff movements, utility connections, and other practical factors. Our goal is making sure the machine is readily accessible for your baristas while minimizing disruptions to your existing workspace.

    Contact us today to schedule an on-site assessment - we're happy to help you decide on the perfect location!

  • Do you offer staff training on the coffee machine?

    Absolutely, providing exceptional training for you and your staff on the new coffee equipment is a key service we provide. When your machine is installed, we offer free comprehensive training sessions so that you and your team can become fully proficient operating it.

    Your staff will have hands-on opportunities to build skills and confidence using the equipment under guidance. We want to ensure everyone is comfortable with all functions and can consistently produce high quality drinks. On top of the introductory training, we provide ongoing refreshers and additional instruction as needed at no additional cost.

    Our trainers are available any time you need a refresher or have new hires to onboard. We truly enjoy sharing our passion for coffee excellence with your team!

  • How do I know what coffee to choose?

    Finding the ideal coffee to suit your business and customers can seem daunting with so many options available. Our team is here to guide you through the process and help determine the perfect fit.

    We carry a full spectrum of coffee varieties, including Fairtrade organic options, so we can arrange a customised tasting for you to experience firsthand.

    The goal is to identify a coffee that consistently delights your customers while suiting your business. With our extensive selection and hands-on guidance during tastings, you’ll feel confident choosing an exceptional coffee that sets your business apart. Reach out anytime to schedule your consultation and tasting experience!

  • Do you supply other products than just coffee?

    Absolutely - In addition to our extensive coffee and machine selections, we supply a full range of high-quality teas and hot chocolates.

    We also provide all associated coffee and tea accessories like branded porcelain, glassware, premium flavor syrups, sauces, toppings, and more to allow customization.

  • How do I order?

    If you are a brand new customer, please just give us a call, email or drop in and one of the team will get you up and running in no time! You are assigned a dedicated account manager who will handle regular deliveries to your door.

    For repeat orders, there is no need to phone in ahead of time and deal with paperwork. We know your time is precious, so we make ordering incredibly easy. Speak to us today to find out more.

  • Am I tied into a long term contract if I rent a machine from you?

    One major advantage of renting your coffee equipment from us is that we do not lock you into lengthy contracts or charge expensive early termination fees.

    We understand that as your business evolves, equipment needs change. That's why our rental agreements are flexible with no fixed term commitment required. You have the ability to upgrade to a different machine, return the equipment, or end service at any time without charges. We want you to feel empowered to scale your coffee program appropriately for your needs, not trapped in a restrictive long-term contract.

    Our goal is building lasting partnerships with customers, not penalizing them for requiring adjustments. We have month-to-month and annual options, but even opting for an annual term does not obligate you beyond that timeline. No matter which rental period you select, you can make changes or cancel service hassle-free.

    Let us know how we can create a customized rental plan for your business that provides flexibility and adapts as you grow.

Let’s make coffee work, for you

Drop us an email or call us on the number below to speak directly with one of our lovely team!

Phone: +353 93 60336

Email: Sales@thecoffeecompany.ie

Service Department Hours:

Monday - Friday: 9am - 6pm

Saturday: 9am - 4pm

Sunday: Urgent Call Out Only

Office Opening Hours:

Monday - Friday: 9am - 6pm

Saturday & Sunday: Closed